Delivery & Installation
Chf Home Furnishings offers local delivery on items purchased from our store. We also do long distance deliveries as well. See store for details on amounts for delivery to your area.
THE DAY BEFORE
The evening before your delivery our dispatch team will contact you via telephone, email, or text to confirm your delivery information. Chf home furnishings will confirm the scheduled delivery address and what items are being delivered.
THE DAY OF DELIVERY
Due to traffic, weather and routing we cannot give you an EXACT delivery time, but we can give you a 2-hour timeframe of when to expect delivery. We will contact you the morning, by 10:00am, of the delivery day and give you this specific window. If you do not receive a delivery window please contact 208-338-0987 to confirm your delivery and receive a delivery window.
We will level your new appliance to the existing floor surface, however, we will not place blocks, shims, etc. under the wheels or feet of any appliance in order to achieve a leveled appliance.
EMPTY BOXES AND PACKING MATERIALS
We will remove all boxes and packing material of the delivered items. However, you may request any of the factory packing materials to remain at your home.
PATH OF DELIVERY
Please be sure passageways to the location of the new appliance is clear of any obstruction which could impede delivery or cause injury. This includes clearing the driveway and entrance to your home of any building debris, ice, snow, mud, furniture, etc.
ALTERATIONS TO YOUR HOME
Removing door jams, door casings, molding, railings, etc. in order to clear the path of delivery must be completed before the arrival of our delivery team. If necessary, our delivery team will remove standard doors to accommodate the new product, but Chf / La-Z-Boy Furniture Galleries assumes no liability for damage resulting from performing this service.
Our teams are not allowed to perform alterations to your home so "built-in" products and/or services will not be installed or connected by our delivery teams. Arrangements can be made with an independent professional installer to have your built-in product(s) installed. The cost for this installation is borne by the customer and paid directly to the installer. Chf assumes no liability for the performance or quality of the installation.
The following appliances and/or services are considered "built-in" and require installation by an independent third party:
- Air Conditioners
- Built-in Microwaves
- Built-In Refrigerators
- Drop-In Ranges
- Dryer Vent Redirects
- Gas Lines
- "Hard Wire" Electrical Connections
- Hot Water Dispensers
- Trash Compactors
- Wall Hangings (Clocks, Mirrors, Paintings/Pictures, etc.)
- Wall Ovens
- Warming Drawers
- Water Lines
Refrigerator or Freezer Removal - Please remove all food and fully defrost all freezers. If the unit is connected to an existing water line it must be disconnected prior to delivery.
Dryer Removal - Please remove all laundry from the machine. Clothes Washer Removal - Please remove all water and laundry from the machine. If the washer will not pump out the water due to mechanical failure please let us know in advance so we may arrange to bring a pump along with the delivery team.
Dishwasher Removal - Unit must be disconnected and removed from under the counter.
Chf delivery will set up your purchase where you instruct them at your residence and will remove your old bedding, if you wish.
Chf home furnishing delivery will set up your furniture where you instruct them, assembling what needs to be assembled, provided the item(s) was not sold as a customer-assembled item.
Washers - Our delivery team will set your new washer in place, if purchased they will connect the new hoses to your existing hot and cold water supply faucets, hang the drain hose on your drain, and level the machine to your existing floor surface. Wood pallets and cement blocks are not suitable surfaces for proper performance of your machine.
Electric Dryers - The manufacturer does not provide a new 220V electrical cord with new electric dryers. If you purchase a new appropriate cord (both in length and type) at the point of sale our delivery team will attach the new cord, plug it in to an appropriate accessible 220V outlet, set the dryer in place, and level the dryer to the existing floor surface. We will not "HARD WIRE" an electric dryer or use an old cord to install the new dryer.
Gas Dryers - Chf delivery teams are not permitted to hook up gas lines. However, we will set the dryer in place and level the dryer to your floor.
Dryer Venting - Chf delivery teams will reconnect your existing venting to the new dryer provided the venting is of adequate length & diameter and lint-free. New venting is available for purchase at time of sale as well as by the delivery team at time of delivery. For safety reasons, we will no longer hook a dryer up to vinyl ducting.
Electric Ranges - The manufacturer does not provide a new 220V electrical cord with new electric ranges. If you purchase a new cord and it is the proper length, we will attach it and plug it in, set the range in place, and the level the range. Delivery teams are not permitted to "hard wire" an electric range nor use an old cord to install the new range.
Gas Ranges - Our delivery teams are not permitted to install gas ranges.
REFRIGERATORS & FREEZERS
Chf delivery teams will set your new refrigerator or freezer in place, plug it in to an appropriate accessible grounded 110V outlet, level it to the existing floor surface, and set the controls. The new unit will take approximately 1 hour to get cold and up to 24 hours to reach the set operating temperature. Door Reversals: If requested at time of sale or delivery the door swing on your new top or bottom mount refrigerator will be reversed by our delivery team free of charge. (Providing your model offers this feature.) If you require a door reversal after your delivery day a service technician will be dispatched for an additional charge.
Even though extreme care is taken during the removal of your old appliance(s) Chf cannot be held responsible for damage to old appliance(s) or damage to your home during the removal of old appliance(s).